q888 Privacy Policy

q888 (referred to in this Policy as "q888", "we", "us", or "our") operates the online betting and casino platform accessible at q888.onl. q888 is the data controller in respect of personal data collected through the Platform.

This Privacy Policy applies to all users of the q888 Platform, including visitors who browse without registering, registered Account holders, and any person who interacts with q888 via email or live chat support. By using the q888 Platform, you acknowledge that you have read this Policy and consent to the data practices described herein.

q888 serves English-speaking users across Pakistan, including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and other cities. All personal data collected from Pakistani users is handled in accordance with the principles set out in this Policy.

q888 collects the following categories of personal data, depending on how you interact with the Platform:

q888 does not collect sensitive personal data (such as health or biometric data) unless specifically required for identity verification or responsible gaming purposes, and only with your explicit consent where required by law.

q888 uses your personal data for the following purposes:

• Account management: To create, operate, verify, and maintain your q888 Account, including processing your q888 login and managing Account security settings.
• Payment processing: To process deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT, and to process withdrawal requests back to your registered payment method.
• Identity verification (KYC): To verify your identity, age (18+), and source of funds as required under applicable anti-money laundering and responsible gaming obligations.
• Product delivery: To provide access to cricket betting, live casino tables, slots, Go Goal Bingo, Blackjack, and all other products available on the q888 Platform.
• Customer support: To respond to your queries, complaints, and responsible gaming requests via live chat and email ([email protected]).
• Responsible gaming: To monitor account activity for signs of problem gambling, enforce self-exclusion and deposit limits, and provide relevant support resources.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multiple account abuse, money laundering, and other prohibited conduct at q888.
• Marketing (where consented): To send you promotional communications about bonuses, new games, and special offers at q888 where you have opted in. You may unsubscribe at any time.
• Legal compliance: To comply with applicable laws and regulations, including regulatory reporting obligations.
• Platform improvement: To analyse usage patterns and improve q888's features, user interface, and overall product offering.

q888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and q888 (including account management, payment processing, and product access).
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, responsible gaming, and other regulatory requirements.
• Legitimate interests: Processing carried out for q888's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

q888 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network processors receive only the data necessary to process your specific transaction.
• Identity verification providers: KYC and age verification service providers may process your identity documents and compare them against public records.
• Game and technology providers: Software providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft, JILI) receive technical session data necessary to deliver their games via the q888 Platform.
• Regulatory and law enforcement authorities: q888 will disclose personal data to competent authorities where required by law, court order, or where disclosure is necessary to protect the rights and safety of q888, its users, or the public.
• Professional advisers: Legal, accounting, or auditing firms where necessary for q888's compliance and business operations, subject to confidentiality obligations.

All third parties with whom q888 shares data are required to implement appropriate technical and organisational security measures and to process data only for the specific purpose for which it was shared.

q888 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including session management, q888 login authentication, and security features. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to understand how users interact with q888, identify popular features, and improve the Platform. Data collected is aggregated and anonymised where possible.
• Preference cookies: Store your language and display preferences to improve your experience on repeat visits to q888.
• Security cookies: Help detect and prevent fraudulent activity and enforce session timeout policies.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the q888 Platform.

q888 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, including:

• Account data: Retained for the duration of your active Account at q888, plus a minimum of five (5) years after Account closure to satisfy anti-money laundering and regulatory record-keeping obligations.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Retained for a minimum of five (5) years from the date of verification.
• Support communications: Retained for a minimum of two (2) years from the date of the communication.
• Self-exclusion records: Retained indefinitely to prevent re-registration in breach of self-exclusion obligations.

Upon expiry of the applicable retention period, q888 will securely delete or anonymise personal data.

You have the following rights in respect of your personal data held by q888:

• Right of access: You may request a copy of the personal data q888 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to q888's legal retention obligations. Note that data required for regulatory compliance cannot be deleted prior to the end of the mandatory retention period.
• Right to restrict processing: You may request that q888 restrict processing of your data in certain circumstances while a dispute is resolved.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to q888.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of q888's legitimate interests.

q888 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the q888 Platform;
• Secure hashing of passwords using bcrypt;
• Optional two-factor authentication (2FA) available to all Account holders;
• Access controls limiting internal data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the q888 Platform;
• Automatic session timeouts and anomalous login detection with SMS alerts.

The q888 Platform is strictly for adults aged 18 and over. q888 does not knowingly collect, process, or store personal data from any individual under the age of 18. If q888 becomes aware that personal data has been collected from a person under 18, that Account will be closed immediately and all associated data will be deleted, except where retention is required for regulatory purposes.

If you believe that a person under 18 has registered on the q888 Platform, please notify us immediately at [email protected].

q888's infrastructure and certain service providers may be located outside Pakistan. Where personal data is transferred internationally, q888 ensures that such transfers are conducted in accordance with applicable data protection principles and that recipient parties are contractually obligated to maintain an equivalent level of data protection.

By using the q888 Platform, you consent to the transfer of your personal data to q888's infrastructure and authorised service providers in other jurisdictions, subject to the safeguards described in this Policy.

q888 reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered Account holders via email or in-platform notification. The updated Policy will be published on this page with a revised effective date.

Your continued use of the q888 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to make a complaint about q888's data handling practices, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your q888 account dashboard after login

q888 will acknowledge receipt of all formal privacy complaints within 5 business days and aims to resolve them within 30 business days.